Team Lead Customer Success Onboarding (m/w/d)

Festanstellung, Vollzeit · Berlin Hybrid

Stellenbeschreibung

As the Team Lead for Customer Success Onboarding at Rapid Data, you will play a pivotal role in shaping the success of our customers as they begin their journey with us. Your mission is to lead a team dedicated to providing exceptional onboarding experiences, ensuring seamless transitions into our SaaS ERP solutions for funeral homes. Your efforts will set the foundation for long-term customer satisfaction and retention.

Your tasks:

Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
Create comprehensive onboarding documentation and resources tailored to different customer segments
Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
Lead, mentor, and grow a high-performing Customer Success Onboarding team
Set team performance goals and regularly assess progress through KPIs
Implement feedback loops and gather insights to continuously refine the onboarding process
Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs
Provide feedback to Product and Development teams about customer needs and potential improvements to the product
Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
Utilize data and analytics to track onboarding success and identify areas for improvement
Develop dashboards and reporting tools to provide real-time insights into onboarding performance
Implement predictive models to forecast onboarding outcomes and proactively address potential challenges

Your skillset:

Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment
Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience in using SFDC as CRM, Jira as ProjectManagement tool and other customer success tools to enhance onboarding processes
Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers
Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
Fluency in Englishand German
Primarily remote with occasional travelrequired to meet with team members and stakeholders

What we offer:

A modern office space in Berlin (with flexible remote work options)
A culture of continuous learning, innovation, and professional growth
Opportunities to contribute to products that make a real impact
Dog friendly office

Auf diese Stelle bewerben

About us

Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.

We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.

Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.

Stellenbeschreibung

Deine Aufgaben bei uns:

Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
Create comprehensive onboarding documentation and resources tailored to different customer segments
Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
Lead, mentor, and grow a high-performing Customer Success Onboarding team
Set team performance goals and regularly assess progress through KPIs
Implement feedback loops and gather insights to continuously refine the onboarding process
Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs
Provide feedback to Product and Development teams about customer needs and potential improvements to the product
Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
Utilize data and analytics to track onboarding success and identify areas for improvement
Develop dashboards and reporting tools to provide real-time insights into onboarding performance
Implement predictive models to forecast onboarding outcomes and proactively address potential challenges

Was Du mitbringst:

Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment
Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
Strong project management skills with the ability to manage multiple initiatives simultaneously
Experience in using SFDC as CRM, Jira as ProjectManagement tool and other customer success tools to enhance onboarding processes
Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers
Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
Fluency in Englishand German
Primarily remote with occasional travelrequired to meet with team members and stakeholders

Was wir Dir bieten:

A modern office space in Berlin (with flexible remote work options)
A culture of continuous learning, innovation, and professional growth
Opportunities to contribute to products that make a real impact
Dog friendly office

Auf diese Stelle bewerben

Über uns

Rapid Data ist führender Softwareanbieter für die Bestattungsbranche in Europa und steht seit 1989 für Innovation und Fortschritt. Es ist unsere Leidenschaft hochmoderne ERP- und CRM-Lösungen zu entwickeln, die die Art und Weise, wie Bestattungsdienstleister arbeiten, revolutionieren.

Wir sind mehr als nur ein Unternehmen  – wir sind Wegbereiter für Veränderungen und stehen an vorderster Front, um die Branche in eine neue Ära zu führen. Unser Ziel ist es, nicht nur in Europa präsent zu sein, sondern eine weltweite Präsenz aufzubauen, um jeden Bestattungsdienstleister und seine Partner mit unserer All-in-One-Technologieplattform zu unterstützen.

Getrieben von unserer Vision und unterstützt durch einen der anspruchsvollsten und renommiertesten Private-Equity-Investoren der Welt, befinden wir uns in einer Phase beschleunigten Wachstums. Jeder Tag ist für uns eine neue Gelegenheit, unsere Grenzen zu überschreiten und unsere Träume zu verwirklichen. Wir sind bereit, die Welt zu verändern – seien Sie Teil dieser aufregenden Reise mit Rapid Data.

Auf diese Stelle bewerben

Bewirb Dich jetzt, lern uns kennen und werde Teil unseres Teams!

Wir freuen uns über Dein Interesse an unserer Firma. Bitte fülle das folgende kurze Formular aus. Solltest Du Schwierigkeiten mit dem Upload Deiner Daten haben oder andere Fragen zur Stellenausschreibung haben, wende Dich gerne per E-Mail an jobs@rapid-data.de.