IT System Administrator (m/f/d)
Berlin Hybrid
Full-time
Permanent employee
Job Description
We are looking for an IT System Administrator based in Berlin to operate the internal IT landscape across multiple locations. This role combines hands-on system administration with operational ownership, security responsibility, and continuous improvement of IT services.
Your tasks:
IT Operations & Infrastructure
- Administer and support Microsoft 365 services (Teams, Exchange, SharePoint, OneDrive)
- Manage identity, access, and user lifecycle using Azure AD (Entra ID)
- Configure, deploy, and manage Windows and macOS devices using Microsoft Intune MDM
- Operate and maintain on-prem and virtualized environments (VMware / ESXi)
- Maintain local network infrastructure including switches and wireless LAN controllers
- Automate recurring administration tasks and workflows
End-User Support & Service Management
- Own and operate the IT service desk using Jira Service Management
- Provide first- and second-level support with a strong focus on service quality
- Ensure timely incident resolution and clear communication with users
Security & Compliance
- Operate endpoint protection, email security, and firewall solutions
- Ensure secure onboarding and offboarding processes in cooperation with HR
- Maintain IT practices aligned with GDPR and internal security standards
Ownership & Collaboration
- Act as the IT operations contact across all company locations
- Support cloud migration, workplace IT, and infrastructure projects
- Collaborate closely with Technology, HR, Finance, and Operations teams
Your skillset:
- Hands-on experience as an IT System Administrator or similar role
- Strong experience with Microsoft 365, Azure AD (Entra ID), and Intune, including MFA, Conditional Access, and role-based access control
- Experience supporting Windows and macOS environments
- Hands-on experience with Jira Service Management or similar ITSM tools
- Understanding of IT security fundamentals
- Experience managing IT assets, vendors, and suppliers
- Ability to work independently with a strong ownership mindset
- Working proficiency in German and English
What we offer:
- Modern office spaces in Berlin with flexible remote work
- Meaningful work at the market leader in funeral technology, with direct influence on the company's technical direction
- Dog-friendly office
About us
Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.
We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.
Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.